MELISSA OSORIO
CURRENT POSITION
Universal Music Group
Process Innovation Coordinator
March 2022- Present
Previous Position(s):
Administrative Assistant, Process Innovation & Advanced Operations
May 2018 – March 2022
Affiliations
Universal Music Women's Network
Cultura Latinx/Hispanic ERG
Resume
Key Skills
Microsoft Office 365 | ChatGPT & Microsoft Pilot | Prompt Engineering | Google Workspace | Master Calendar & Scheduling | Project Management | Editing | Blogging | Research | Social Media and Content Creation | Office Management | Event Production and Management | Budget Management | Blackbaud CRM (Customer Relationship Management)
Summary of Qualifications
Coordinator, Process Innovation and Advanced Operations, Universal Music Group
WOODLAND HILLS, CA – MAY 2018 TO PRESENT
- Assist three senior music executives, their direct reports and teams located in CA, NY, TN, UK, Austria and Japan
- Create and manage internal distribution lists for Process Innovation & Advanced Operations and Digital & Metadata Operations teams
- Planned and coordinated the inaugural MixHer event where 20 female-identifying Audio Engineers headed to Nashville’s East Iris Studios for an immersive training event as part of a larger initiative to amplify women in the music industry
- Board member (Program & Events Lead) for UMG's Cultura employee resources group (ERG), a volunteer leadership group (2022-2025)
- Coordinated office move for renovation and cataloged 25 boxes for archival storage with assistance of UMG Records Management Supervisor
Development Coordinator, UCLA Library Development
LOS ANGELES, CA – SEPTEMBER 2013 TO MAY 2018- Coordinated Library Associates and External Affairs events, including author readings, private dinners with major donors, University Campaign Committee meetings, private views and other special events
- Managed administrative duties for entire department, updated website, coordinated meetings and travel arrangements for three directors
- Monitored and tracked all spending for two budgets grossing $97,000. Improved budget development and reporting process for department
- Completed a competitive professional development program (Staff Enrichment Program) aimed at retaining high-potential staff in administrative roles by providing them with opportunities to enhance work skills
Marketing/Director’s Assistant, Fashion Institute of Design & Merchandising (FIDM)
LOS ANGELES, CA – JUNE 2006 TO SEPTEMBER 2013- Coordinated supplemental educational/marketing presentations for high school students in Southern California and Arizona
- Trained new assistants in departmental programs, interoffice database (SBMS), and customer service
- Booked and maintained detailed schedules for 20(+) speakers and College Representatives and coordinated road trips to raise number of periods to attain semester goals
- Assisted with events such as the FIDM’s 3 Days of Fashion, Debut fashion show, Educator Day, Fall Open House and various speaker training events
Education
California State University, Northridge
Apparel Merchandising- Family and Consumer Sciences, minor in Business MarketingGoogle Cloud Skills Boost
Introduction to Generative AI Learning Path
PROFESSIONAL DEVELOPMENT
Universal Music Group Cultura Latinx/Hispanic ERG (2022 - 2025)
Board Member- Program and Events Lead
UMG's employee resources group (ERG) is a volunteer leadership group. Cultura celebrates diversity and unity by promoting cultural awareness, supporting Latinx/ Hispanic communities, and empowering current and future Latinx/Hispanic leaders at UMG.
U.M.She & UMWN Lean In Circles (2022)
A six-month learning, mentoring and networking experience hosted by U.M.She Women’s Development Program at UMG.
Universal Music Women's Network (2022- ongoing)
Ongoing in-person and online events with women at Universal Music Group following their career paths and how they navigate the music industry.
Jig + Saw LIVE Track (September 2017)
Monthly workshop series with weekly courses that focus on personal and business development.
BizBash Live: The Expo Los Angeles (July 2016)
One-day event where the most influential names in the industry network, collaborate, discover, and become inspired to create incredible events.
Special Events Planning, UCLA Extension (November 2016)
Two-day overview examined how special events, produced to gain favorable media attention, convey a specific message or secure recognition can significantly contribute to the image and reputation of a company, organization, product, or program.
Create & Cultivate x Marriot Pop-Up (August 2016)
Over a hundred female entrepreneurs, photographers, and bloggers joined to listen to panelists dish on best business practices, traveling for work, and how to grow and maintain a following.
The Art and Science of Donor Development Workshop (June 2014)
Two-day workshop connecting to the heart of philanthropy. ASDD helps participants understand donor motivations and how to meet the needs of donors as well as those of their institutions.
Certificates
UCLA Staff Enrichment Program (2017), Certificate of Completion
Completion of one-year program designed to foster career development and provide skill-building opportunities for staff in administrative support positions.
UCLA External Affairs Financial Policy Training Program, Certificate of Completion
Certificate provided to departmental preparers, approvers and faculty/staff who travel or host events for official University business practices associated with University of California G-28 Travel Policy and BUS-79 Entertainment Policy.
Social Media Features
Photos & videos from social media features
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